Privacy Policy

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 Effective Date: October 1, 2024  |  Last Updated: June 15, 2026

This Privacy Policy ("Policy") describes how La Paz Floor Care ("Company," "we," "our," or "us") collects, uses, and protects personal information provided by users ("User" or "you") of our website located at www.lapazfloorcare.com ("Site"). By using the Site, you consent to the data practices described in this Policy.

1.1 Personal Information

• Name, email address, phone number, and any other information you provide through forms, service requests, or other means of communication.

1.2 Non-Personal Information

• IP address, browser type, device type, operating system, and browsing behavior collected automatically for analytical and functional purposes.

We use the information collected to:

• 2.1 Respond to inquiries, provide requested services, and fulfill contractual obligations.
• 2.2 Improve the Site's functionality, user experience, and overall services.
• 2.3 Send marketing communications, updates, and promotional offers via email or SMS, provided you have given explicit consent where required by law.

By providing your phone number or email address, you consent to receiving communications from the Company, including but not limited to:

3.1 Text Messages (SMS):

• You agree to receive SMS communications related to your inquiries, services, or promotional offers.
• Message frequency varies based on User interaction.
• Standard carrier and data rates may apply.

Automated Messaging NoticeSome text messages sent by La Paz Floor Care may be delivered via automated systems, including AI-assisted messaging platforms, on our behalf. These automated messages may be used to respond to your initial inquiry, collect service information, confirm appointments, or provide status updates. You are not required to consent to automated messaging as a condition of receiving services from us.

Opt-Out Options for Texts:

• Reply STOP to unsubscribe from SMS communications.
• Reply HELP for assistance or further information.

3.2 Email Communications:

• You agree to receive email updates, newsletters, or promotional offers unless you opt out.

Opt-Out Options for Emails:

• You may unsubscribe from promotional emails by following the instructions included in each email.

How We Obtain Your SMS ConsentBefore sending you text messages, La Paz Floor Care obtains your consent in one of the following ways:

• Inbound text:When you text our business number directly, your message constitutes consent to receive SMS communications related to your inquiry and our services.
• Web form:When you submit a contact or service request form on our Site and provide your phone number, you will see a clear disclosure such as: "By submitting this form, you agree to receive text messages from La Paz Floor Care regarding your inquiry. Message and data rates may apply. Reply STOP to opt out at any time."

We will not send you unsolicited marketing text messages without your prior express written consent.

We do not sell, trade, or rent Users' personal information. However, we may share your information under the following circumstances:

• 4.1 Legal Compliance: To comply with applicable laws, regulations, or legal processes.
• 4.2 Service Providers: With trusted third-party vendors performing services on our behalf, subject to strict confidentiality agreements.
• 4.3 Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We employ reasonable administrative, technical, and physical measures to protect your personal information. However, no security system is infallible, and we cannot guarantee the absolute security of your data.

You have the following rights regarding your personal information:

• 6.1 Access and Correction: Request access to or correction of the information we hold about you.
• 6.2 Deletion and Opt-Out: Request deletion of your information, subject to legal and contractual obligations. Opt out of promotional communications at any time using the methods provided in Sections 3.1 and 3.2.

The Site may use cookies and other tracking technologies to enhance User experience and analyze site traffic. You can manage cookie preferences through your browser settings.

We reserve the right to modify this Policy at any time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Continued use of the Site constitutes acceptance of the updated Policy.

For questions or concerns regarding this Policy or your personal information, please contact us:

La Paz Floor Care
📍 1527 Avenida de la Estrella, San Clemente, CA 92672
📞 888-209-5770
✉️ Service@lapazfloorcare.com